Sunday, June 10, 2007

Letter from the Editor

Be happy readers!


Ladies and gentlemen, this week is a great week. Summertime is getting the best of us as we work hard in our various endeavors. For Ben, he is inspired by Richard Branson, a dynamic billionaire with a unique personality and business sense. He has chosen to write about the man for this weeks e-Newsletter.

For Joe, he is on vacation. This week for him has been one of hard work at Manning and Napier Advisors, Inc. and camaraderie with old friends. Please, do not mind the dearth of "VIPs" this week, but rather prepare yourselves for a plethora of interesting individuals in the near future.

We wish you the best throughout this delightful week to come, and we look forward to our interaction next week.

We know all of you respect a little down time. Even the "VIP Guys" need it, but not for long...

Joseph
SUNY Geneseo '08
Notable and Newsworthy


Life and Times of JWN



Over the past week, I began my routine of spending half my time in Henrietta, New York at Ben's house and the other half of my time in Geneseo. This makes for a nice change and a shorter commute, but the "on the road" mentality can be a little taxing. The DeGeorge's are great people though and very hospitable, so it is a pleasure to hang out there. (Thank you Sue & Joe)

Wednesday, I shot back to Geneseo to spend some quality time with a few friends that are still in the area. Thursday and Friday rocked my world with a variety of financial research on competitor's retirement products, annuities (and how unattractive they are), and Qualified Default Investment Alternatives of the Pension Protection Act of 2006. (Did I just sound sweet and intelligent by hitting you with some financial jargon)?

The weekend began on Friday after I got home from work. I am starting to get accustomed to the thrills of TGIF. There is nothing better than the feeling of walking out of the office on Friday afternoon and thinking, "I've got a few days to myself." It's refreshing.

Friday, my good friend Josh Belisle came into town to spend some time with Ross Hunkovic and me. Shane Zanetti, my other house mate, left for the weekend to go to a Yankee's game with his family. Us three homesteaders (Josh, Ross, and I) did some nice runs and prepared for a Seneca Lake Wine Tour on Sunday afternoon, organized by Chris "the Pop Guy" Popivici. For reasons I will let you infer, I am writing this before the tour begins. So, no results or wine recommendations this week, but in due time my friends.

Taking a little vacation, but...

Always my best... ~Joseph
 

Sunday, June 3, 2007

Letter from the Editor

Notable and Newsworthy: VIP Profiles Issue 20

This week we bring you a little "VIP Variety Pack." We find that moving away from the norm every once in a while keeps us all fresh.

We are excited to feature Mark Laurrie, an established, well-rounded, and caring Principal at Niagara Falls High School. This "VIP Profile" is brought to you by Team VIP member Michael Reiff. We commend him on his efforts.

Also, for your reading pleasure, we bring you the "VIP Profiles Reading List." This is a collection of all the books recommended in the first twenty issues of our e-Newsletter, both by "the VIP guys" and our VIPs. We hope some of these readings end up on your summer reading list.

Relax and enjoy!

Joseph
SUNY Geneseo '08
Notable and Newsworthy

Life and Times of JWN

Last week was my first holiday shortened week in corporate America. Thanks to a little Memorial Day fun on Monday, the week could not have started any better, with the exception of maybe a Red Wing's victory. Nonetheless, the Haskell's chicken was delicious, and the times were enjoyable.

In the corporate world, I did a significant amount of reading and mutual fund analysis. Some of that reading was from the Exeter Institute, a financial education program Manning and Napier (M & N) offers to its employees. The five "modules" I have completed have been helpful, as they have taught me a few more things about the financial industry and how M & N views things.

Now, I would like to introduce you to a new book that I have been reading by an individual who has become one of my favorite self-help / sales / leadership authors, Jeffrey Gitomer. His newest book, The Little Green Book of Getting Your Way has been an incredible read about "how to speak, write, present, persuade, influence, and sell your point of view to others."

One of my passions is public speaking. At some point in time I would like to travel and speak to audiences far and wide. This book has provided me with some more tools to improve my skill set on this front. I have a strong conviction that as I continue to challenge myself and improve my abilities, they will be recognized and more speaking engagements will come my way. It is only a matter of time and I am excited for those days.

A shameless plug: If you would like me to speak in front of you, your people, or organization, I have much to offer and I am available. Just get in touch. We can bring Ben along too if you want...

Always my best, ~Joseph



Mark Laurrie

Mark Laurrie:

Principal with a Personal Touch


By: Michael Reiff


Mark Laurrie, Principal at Niagara Falls High School, exudes positive energy upon first meeting. His extremely affable demeanor immediately invites input, suggestions, or just a good story. Helming a school of thousands of students is not an easy job, but his positive and professional presence can be felt daily in the halls of the incredibly diverse and complex school.


Laurrie is in charge of “just about anything and everything that needs to be done here to run a high school,” he says. Those duties include things as simple as making sure the lights in the school work, to mediating student conflicts, parent or staff concerns, and everything in between. Laurrie says that “it’s the most demanding job I’ve ever known,” due to the sheer volume of people that he has to interact with, including around 2,400 students and 300 staff members.


To Laurrie, the primary goal of his job is to ensure that “learning is taking place on every occasion.” Laurrie professes that “I make an effort not to sit behind my desk until everyone is gone,” and puts this into practice by often spending two hours out of each day walking the halls of the school and paying a visit to the 135 classrooms in the structure, observing student learning and interactions. Days often stretch into nights for Laurrie as well, as he makes a point of attending student drama productions, concerts and dinners, to further make his presence known in the lives of students.


Laurrie also handles management of community agencies that work with the school, including such groups as the Western New York Arts Institute, and Leadership Niagara, among others, all of which have offices in the High School itself. As Laurrie relates, the most challenging part of his work, and the most important, is, “to remember and always focus that this is an institution for learning.” Among his handful of titles, Laurrie also considers himself the “Chief Learning Officer.” As Laurrie walks the halls of NFHS he is always simply “looking for learning. That’s all I’m looking for. Is every situation and environment promoting learning?”


Laurrie says that he often works closely with teachers who may be having trouble in the classroom engaging students, working gradually to improve their learning environments. Things Laurrie always checks for in the classroom are whether or not a student is engaged in meaningful work, and whether or not learning is taking place in a “multi-sensory, inter-disciplinary, multi-tasking approach,” which Laurrie believes is the best way to learn. To Laurrie it all comes down to the learner at the end of the day. “I’m really looking at the learner,” he relates, “because the learner will tell me what the teacher is doing.”


On the teacher end of things, Laurrie believes dialogue is the best road to improvement. “I want teachers to clearly know what the expectations are,” Laurrie says, “and I want them to know that I monitor it. I want them to know that I have confidence in them to make the corrections,” when those corrections are needed. Often, however, if learning is happening in a classroom, Laurrie will move on to other things, and doesn’t dwell on one situation if it doesn’t require it.


Laurrie began working in education on September 24, 1984. This is his 23rd year in the field. He has worked in a broad range of school settings, from High School Principal, to Middle School and Elementary School Principal positions. He has also had experience as a Vice-Principal in Middle and Elementary schools as well as work in the Central Office. As Laurrie relates, “You can either say that I can’t hold a job down because I’ve moved so much, or that I have the experience and advantage of going from 12 to Pre-K” Laurrie continued in saying, “It’s a real asset because I know a lot of these kids because I was their elementary or middle school principal, so that really helps me with relationships.” And to Laurrie, building and maintaining relationships is always key.


Laurrie believes that “you can disarm or diffuse anything if you know a student’s name. They know it’s personal…they’ll know you care about them.” Laurrie notes that students realize how big NFHS is, and respond to the personal approach that he enacts, and encourages staff members to do as well. “I think it’s the most critical thing we do for school safety and learning, to know every student by name. I can’t know everything about everybody, but that’s what I charge the staff to do.” When it comes to a personal philosophy concerning education, Laurrie keeps it short. He states, “All I want teacher’s to do is instruct every student as your most prized human possession.”


He emphasizes this belief with the educators and staff members he works with, and holds them accountable to this philosophy. To Laurrie, if teachers are following this simple yet crucial idea, he moves on. If they aren’t, then a conversation needs to take place. As an example of this philosophy in action, Laurrie notes that his oldest son will be entering High School next year. Laurrie wouldn’t put his oldest son anywhere he would put anyone else’s child. “If you can do that, we can improve any deficiencies you may have,” says Laurrie.


“High School is a 24/7 job,” Laurrie observes, but he still finds time to work with “not-for-profit organizations such as Boys and Girls Club and Leadership Niagara, among various other groups. “I get to know the community that way, get to know where some resources are that way, and I also get to help, and give back that way.” And when it comes to attending student activities, Laurrie thinks that is equally as crucial in his life. “You have to be everywhere,” when it comes to student activities Laurrie says, noting that going to their outside events is the best way to present oneself to students in a non-traditional setting like a classroom.


Balancing the immense amount of work that comes with his challenging career, Laurrie also has a strong and supportive family. “I have a very supportive wife, and kids who understand. They understand that Dad’s got a big job, they know that I know a lot of kids, they know I’m trying to help people,” Laurrie relates.


While he considers often that he may not be at home as much as he should be due to his work, he believes that he is always sending subtle, and important, messages to his children about integrity and work ethic when he leaves for NFHS every day (his attendance record has been impeccable for 14 consecutive years). “That’s how you teach work ethic, by showing them, not telling them,” Laurrie says. “You’ve got to show them in all cases that you have integrity and honesty, in every movement that you make. I concentrate on that a lot.”


When it comes to hobbies, sports are Laurrie’s passion. “I am a huge sports fanatic. I’ll watch just about any and every sport. Car racing is the only thing I will turn the channel on,” Laurrie says. Recently, Laurrie has found a passion for hockey, as his son has started competing in the sport. Laurrie also loves reading both fiction and non-fiction books, but says he doesn’t spend enough time on it.


Travelling with his family is also a crucial and enriching activity for Laurrie. He devotes at least two weeks a year exclusively to travelling with his family. “I’m so crazy that I need to go out of the country to Mexico or the Dominican Republic where I can’t get to a computer or a phone, and just focus on them,” says Laurrie of the importance of getting away and spending time with his family.


For Laurrie, weekends are also important for family time. “I have to spend as much time with my kids as I can then,” says Laurrie. “I know at this stage in their life this is what I need to do.” Laurrie has three children. His oldest son, Matthew, is 14, and will be attending NFHS next fall. His daughter, Katherine, is 12, a sixth grader, and his youngest son, Michael, is eight, a second grader. “I’ve been married for 18 years,” Laurrie says about his long and fulfilling marriage to his wife, Laurie.


“My wife and I made a commitment, that once we had our second child my wife would stay at home. We always agreed that one of us should be home for the kids, not just when they were babies, but when they hit their teen years. I think their teen years are as important to have a parent at home as any other time. We made a commitment to that.” And while Laurrie may work hard at NFHS, he still notes that, “My wife works just as hard as I do, only she stays at home.” Laurrie continues, saying, “My wife has supported me in my career, every step of the way, and has told me when I’m happy and doing what I need to do, that makes her happy. You don’t find many relationships like that, so I’m a pretty lucky guy.”


Laurrie also “loves to eat,” especially Italian food. However, he doesn’t smoke, doesn’t drink much, and doesn’t like beer. However, he jovially notes that he does have one small vice. “Peanut M&M’s, that’s my bad habit, that’s my addiction. I usually have a bag a day. That’s what calms me down,” Laurrie notes.


The people who have positively influenced Laurrie are many, but his main influence was his father. When Laurrie talks about his father he fondly relates the man’s dedication to his family and work ethic: “He was a teacher, a guidance counselor, an administrator. He got cancer at 46 years old… I watched him struggle for ten years, never missing work. I’m sure personally he asked why he was so sick. I watched his personal struggle and the way he carried his life on. It was never anything he told me, it was just the way he lived. He died at 56, far too young.” Beyond his father’s steadfast dedication, Laurrie also learned a great deal about moral fortitude and altruism, as when he relates, “My father got involved in everything he did, and he never did anything half-way, and he always tried to help people—so, huge influence.”


Laurrie’s mother is still alive and lives in the Buffalo area, and is someone who has given Laurrie “a great deal of spiritual relief and support.” Laurrie meets his mother “every morning at 5:30 to pray together, before I come to school. We pray for our friends and family, and we pray for the safety of the students. That’s how I start my day.”


There aren’t many things that irk Laurrie, as his positive demeanor is often hard to ruffle. However, there are a few things that do, such as ingratitude, and the inability to understand disparate people’s backgrounds. “People who take things for granted are what irk me. We are so fortunate to have these wonderful jobs….If you don’t understand where our kids come from, if you choose to teach in Niagara Falls, with a median income of $20,000, you still have to teach them the best you can. We can’t complain about what they don’t have, it’s not their fault; we have to give them every tool we can.”


Laurrie continues by professing that each child comes from different circumstances, that every student is different. To Laurrie, “you can’t use a one-size-fits all approach. If you do, you’re just going to be an average teacher.” Laurrie believes that a teacher has to use their best judgment, and realize that every situation will be different.


Violence also bothers Laurrie a great deal. “Please, don’t resort to force to try to settle something,” Laurrie asks. All forms of violence upset Laurrie, from “the war, to Virginia Tech, to kids that fight on the third floor.” Laurrie advocates discussion and dialogue as a means of working out differences, and wishes more people, not just the students he interacts with everyday, would adopt that policy.


The goals of Laurrie are also distinct. Most importantly, Laurrie says his main goal is, “to be a better father, and to make sure that my children are raised, and can attend college, and do what they enjoy doing. That’s a goal, to give them the path.” Laurrie also strives to stay in shape in his daily life, and entertains the thought of someday learning how to play the saxophone. He says that if he weren’t in education, he would attend mortuary school to become a funeral director. While this may seem an odd choice, it continues the theme in Laurrie’s life-long goal of helping people wherever he can.


The best advice Laurrie can give graduates entering the work force, or anyone else for that matter, is finding and learning from a good mentor. “Get a mentor. Get many mentors. You only know what you know, don’t think you know it all. Find somebody who can mentor you. I have a few mentors,” notes Laurrie. His mentors include his mother, his wife, and his predecessor at NFHS.


Laurrie notes that his strengths play mainly to how he interacts with people on a personal level. “I enjoy being around diverse people. I think I’m pretty liberal in my thinking, pretty accepting of people, all races, political beliefs, sexual beliefs. I’m about finding good people,” Laurrie says, continuing with, “I think people find me approachable, easy to speak with. I think people know that I will follow through. They may not like what I’m going to do, but I will follow through.”


Weaknesses that Laurrie acknowledges are his sometimes overbearing need to control “everything,” as he puts it. “If there is a problem on the third floor and I’m sitting right here, I’ll think it’s my fault, and it’s not; it’s going to happen when there’s 3000 people. Things are out of my control and I have to understand that,” Laurrie relates.


For now, Laurrie will be working at NFHS though, spending his days doing what he loves, working with students, and ensuring that their school environment is as beneficial and conducive to learning as is possible.


Mark Laurrie

Principal

Niagara Falls High School

Sunday, May 27, 2007

Letter from the Editor

Notable and Newsworthy: VIP Profiles, Issue 19

We at Notable and Newsworthy hope you are doing well. Smile! It makes people wonder what you are thinking.

"The VIP Guys" have a couple exciting VIPs for you this week. The first is Laura Nixon, an accomplished and inspiring Mary Kay woman with a distinct passion for strong leadership and the power of a positive attitude.

Also, we have Rick Krempin, Certified Family Business Planner, who relies on building relationships and helping people to achieve personal success. In addition, we bring the fifth, and final "Sophomore Suite" profile, featuring Geneseo student, Matt Kenny.

Enjoy this week's VIP adventure!

Joseph
Notable and Newsworthy
SUNY Geneseo '08
Life and Times of JWN 

It is a pleasure for me to be writing to you this week readers. Things are well in Geneseo and I am in a great mood now that I have settled into my summer routine.

Work started in the Risk Management Group at Manning & Napier Advisors last week. I am having fun learning about the financial universe from all of the talented minds around me there.

Now, here is a one time look into my summer routine. Get pumped!

My weekdays start at 6:04 AM in Geneseo where I wake up to the soft buzzer of my GE Clock Radio. Although, I did get a scare from my biological clock last Friday because I woke up at 6:02 AM on my own. I was happy I was not greeted by my trusty clock, but it just did not seem quite right.

After the wake up call I promptly get out of bed and get a bowl of cereal (no snooze button pushing). While eating I check my e-mail, hoping to have responses from readers like you about the recent issue of the VIP Profiles. Then I do a light workout, shower, and shave (I have to everyday now, it is a bit depressing but I have made peace with it).

I grab my lunch, pack my bag, and make my way out the door at about 7:20, arriving at the office a few minutes after 8 AM. Work usually keeps me busy until a little after 5, sometimes until about 5:30, and then I make the trek back to Geneseo. I am generally home by about 6:30 PM to enjoy a few low-key hours in the evening.

That will be my life for the next twelve weeks, but I will not bore you with the mundane details of the routine again. I thought it would be interesting to share at least once though.

Fortunately, I watched the movie Office Space this week (a classic), so I was sufficiently prepared for the "humor" of my corporate world experience. Sometimes as I sit in my cubicle (which is quite sizable I might add) thoughts of the movie make me chuckle. Great flick.

My best... ~ Joseph

Laura Nixon

Laura Nixon:

A True Lover of People



By: Joseph W. Norman


Laura Nixon, a dynamic Mary Kay business woman, community leader, wife, and mother, is a person of incredible character and optimism. Her passion for leadership and making a positive impact on people has brought success in her Mary Kay business and has made her a respected figure in her community, Broome County, New York. A self-proclaimed, “true lover of people,” Laura is constantly motivating others to achieve more. Also, a voracious reader and connoisseur of a good biography or autobiography, Laura’s life changed when she picked up the story of Mary Kay Ash. Since that time, she started her own Mary Kay business and rose to the distinguished level of Sales Director, planning one day to be National Sales Director, a heralded position.


She claims that a quote from Morrie Schwartz in the acclaimed novel, Tuesdays With Morrie, by Mitch Albom, explains her “in a nutshell.” Morrie states, “The meaning of life: If you are trying to show off for people at the top, forget it. They will look down on you anyhow. And, if you are trying to show off for people at the bottom, forget it. They will only envy you. Status will get you nowhere. Only an open heart will allow you to float equally between everyone.” This way of living is what has brought Laura success. She believes that attitude is a choice and that “attitude determines your altitude.” An intense focus and her desire to balance “her faith, her family, and her career,” a Mary Kay Ash slogan, is what keeps Laura moving in the right direction.


Laura grew up in Windsor, New York, in a loving family, but was “very sheltered,” she said. As a child she loved education, but it was not as big of a priority in her family. In Elementary School she remembers being passionate about her studies, but a comment made to her in second grade traumatized her and has stuck with her since then. She was demeaned for not saying the correct answer out loud and this caused her to become petrified about speaking up in class. A focus for Laura now is on the power of language and how much of an impact our words have on people. She frequently speaks on this topic at her weekly Mary Kay training sessions and other public speaking engagements.


As Laura progressed through Middle School, she thrived because she was very social. However, having been placed in the accelerated courses, she was a little overwhelmed by her studies, she said, “I was not strong enough to stand up for myself and ask for help.” High school for Laura brought some of the same trials but near the end of her senior year she was guided in the right direction by her former teacher, and now long time friend and mentor, Gerry O’Donnell. Laura was not planning on attending college, having never been guided in that direction. O’Donnell questioned her desire to “work,” and said that she can do more for herself. In the fall, she began at Broome Community College and would be forever changed by the life lessons she learned there.


One of her philosophies on education comes from her experience of not having any goals in high school. “I think it is so important for kids to understand that school is not just for getting up and going because your parents say you have to,” she states. “You need to know that you have a purpose in life.” She urges students to question what their purpose is because young people do not hear that advice enough. Laura’s entire formal education career was hindered by her struggle to find her purpose.


At Broome Community College she studied to become a Dental Hygienist. She worked hard but realized almost immediately that she did not like it. Sticking with it was important to her though, because she did not realize she had other options. “I never asked and nobody ever told me,” she said. Now, she gives this advice from her experience, “You need to go for what you want,” she said, “Because you can get what you want if you really want it bad enough.” She continued, “You have to have the courage and the faith to do it.”


Near the end of her tenure at Broome Community College, she met her to-be-husband, David Nixon. What first inspired her about him, and continues to move her to this day, she said, “Is his positive attitude and his ability to visualize success.” David, a classmate of hers and wrestler at Windsor High School, utilized visualization techniques to become a better competitor. This was Laura’s first experience with an attitude like that and it captivated her. “He thought bigger than everybody else,” Laura said. They have been happily married ever since.


Another role model in Laura’s life was her father. She reflected, “My father taught me that people are more important than things.” Rarely, if ever, did Laura leave Windsor before she was eighteen. Her family was tight knit and protective. In addition, her father taught her a lesson she remembers to this day, when they were out to eat as a family at a local truck stop. Laura was only about twelve years old but she described the scenario in great detail: “There was a man being physically abusive to his wife…I will never forget this, my father got up very quietly and knocked the guy out cold. It may sound harsh, but he showed respect for women with that act.” She also stated about her father, “He taught me patriotism, which is very important to me. I think you need to respect your country, community, family, and home.” These lessons continue to be an important part of how Laura carries herself in all of her pursuits.


Family is an essential part of Laura’s life because, she stated, “If you can’t take care of it on the home front, then you can’t take care of it on the outside.” She describes the birth of her daughter, Katie Scarlett Nixon, as one of the most important parts of her life. “She is just a great gift,” Laura stated. “Children are gifts.” Her advice on motherhood is as follows, “You need to respect children before they will respect you back.” David and Laura’s daughter is named after Katie Scarlett O’Hara in Laura’s favorite novel, Gone With the Wind, by Margaret Mitchell.


Continuing to work as a dental hygienist, Laura knew she was meant for more. Having dabbled in a few direct sales companies, like Amway and Aloette Cosmetics, she found limited success but met some great people. Through Amway, she had the opportunity to meet Zig Ziglar, whose story continues to inspire her. She highly recommends his book, Over the Top. Then she read about Mary Kay Ash, and she knew that her business was one that she needed to get involved with. Mary Kay Cosmetics, Inc. is a highly esteemed company, boasting businesses in over twenty five countries. Laura stated, “Her ethics and integrity holds you to a higher moral standard.” This is a consistent philosophy throughout the company, and the backbone for its incredible success.


Mary Kay Ash said, “Every person wears a sign around their neck that says, ‘Make me feel important.’” This is one of the principles Laura uses to motivate her clientele and sales team members. “If I can make them feel better about themselves, then I have succeeded at my job,” Laura said. “You will get paid by how many people you help.”


Reflecting on her start, Laura said, “People laughed at me when I started this business, but I was out there to really provide a service.” She continued, “My job is to make women feel good, by the products they use or by the products they can provide other people. I sell the products and the career opportunities.”


Laura takes her role seriously and has risen into the top 2% of the company’s consultants, reaching the position of Sales Director. She holds a meeting every Tuesday night to educate, motivate, inspire, and recognize her Mary Kay team. As a Sales Director, her job is not to boss her team around, but rather it is to ask them, “How can I help you?” All people in Mary Kay are independent sales representatives. Laura’s job is to mentor people and to pass on the integrity of the company and what Mary Kay stood for. There is no better person for that role than Laura Nixon, future National Sales Director of Mary Kay Cosmetics, Inc.


It is important to look into the little things that make Laura Nixon who she is. She describes her strengths as her empathy, her public speaking skills, and her true love of people, while a weakness is her impatience. However, the latter is something she works on improving constantly. Her favorite candy bar is Snickers, while her favorite movies are an uncommon duo of Ben-Hur and Dirty Dancing. Laura’s favorite food is chicken, a fact she shares with her daughter. They enjoy eating grilled chicken salads together. Her mantra is “Your life is a choice; Everyday you need to wake up, have gratitude, and make choices that are good for you.”


Laura’s hobbies include reading books because as a child she said, “I think it gave me vision and dreams. I could go all over the world and not even leave my bedroom.” She also enjoys dancing, going on long car rides, and getting lost, so she can find her way back. What is unique about Laura is her simple nature. Although she has achieved much success in her business ventures, she continues to live humbly. “I do not need a lot to be happy,” Laura said. “The first time I had a Cider Mill donut you would have thought it was a million bucks.”


Laura recommends a few books as must reads. The first is by Hal Urban, a long time friend of hers that travels the world and lectures on character education. His book, Life’s Greatest Lessons, “is a book every person should have,” she said. Another must read is, Road Less Traveled, by M. Scott Peck. This is a book Hal Urban told her to read, so she did. Its message continues to inspire her. Reflecting her passion for people, she said that if she could have everyone in the world practice one thing it would be, “Treat others the way you want to be treated.”


Laura has a few lessons on leadership that she often speaks about publicly. She believes that attributes of a good leader are commitment, courage, faith, servant-hood, and communication skills. It is important to consider these questions as well, she said. “Where are you taking everybody? Are they excited about getting there? And, are you portraying that excitement and that vision of what is going to happen when the goal is accomplished.” She models these attributes consistently in her own efforts.


Laura Nixon is a woman whose presence is felt immediately as she walks into a room. Her keen ability to empathize and make people feel important is a key component of her business success and community impact. She recently made her mark on the Broome Leadership Institute and described her speaking engagement at the Windsor Scholastic Awards Night a few years ago as one of her fonder memories. Both endeavors are signs of how far she has come from that second grader who was petrified to speak.


Laura has overcome a variety of hurdles that previously prevented her from reaching her potential as a person. Now, in large part because of her Mary Kay experience, she has found happiness and fulfillment in her pursuits, but she is not done yet. As she likes to state, “Everyday is a choice.” Her consistent positive attitude and desire to help others will continue to influence those she interacts with. That is Laura Nixon, a woman whose attitude is infectious and impact is incalculable.



Laura Nixon

Independent Sales Director

Mary Kay Cosmetics, Inc.

P.O. Box 25

Windsor, NY 13865

Phone: 607.655.2536

E-mail: lnixon2@marykay.com

www.marykay.com/lnixon2

Sunday, May 20, 2007

Letter from the Editor

Notable and Newsworthy: VIP Profiles Issue 18

This week marks the beginning of the summer issues of the VIP Profiles. We are both settled into our respective living quarters (Joseph in Geneseo, Ben in Henrietta) and ready to start working hard. We hope you enjoy the stellar line-up of VIPs we have ready to feature in the coming months.

We proudly kick the festivities off with a financial planner and new, Christopher Opper, and our first CEO, Chris McVicker of the Flanders Group. Also we bring the third segment of Ben's Sophomore Suite. Sit back, relax, and enjoy!


Joseph
Notable and Newsworthy
SUNY Geneseo '08

Life and Times of JWN

 

Over the past week I was at home with my mother in Kirkwood, New York. Celebrating Mother's Day in style, I took her out to eat at Red Lobster (one of her favorite places to dine) on Thursday evening. We prefer to do the Mother's Day outing later in the week to avoid the rush.

During the week, I taught a bunch of little hooligans in a variety of grade levels at the Windsor Central School District, my alma mater. I often substitute teach when I am home because I enjoy working with the kids and keeping up on the old stomping grounds. Also, I am the Treasurer of the Windsor Alumni Association, so it gives me a chance to stay abreast of new developments in the district.

In a one day hiatus from lovely Kirkwood, I traveled back to Geneseo for Ben and my graduation from the Business Ownership Training Course. This is a program sponsored by the Alliance for Business Growth of Livingston and Wyoming Counties. It was a twelve week comprehensive entrepreneurship course which was a pleasure to be a part of.

Work in the Risk Management Group at Manning and Napier starts this coming week, so I will be staying on my toes and learning from some great financial professionals. I am looking forward to my "first" experience in the financial world.

Stay tuned for more exciting developments from "the VIP guys," as a recent correspondence referred to Ben and I.

Always my best... ~ Joseph




Chris McVicker

Chris McVicker:
“If You Hear Music in the Background…”


By: Joseph W. Norman

For more from Bigger Impact co-founder, Joseph Norman, visit www.normanized.com. 
Enjoy the read about...Chris McVicker...below! Thanks for your readership!


Chris McVicker is a man of incredible character who has a unique passion for building and maintaining relationships. He founded The Flanders Group on August 27, 1981 on the same day his lovely wife, Bernadette, gave birth to his triplet daughters, Alexis, Brittany, and Courtney. Describing the moment, he reflected, “We went from a couple to a family of five and $440,000 in debt on the same day. It was pretty stressful.” He then quipped, “When you are young you can do anything.” This tremendous man’s attitude and skill set has influenced his people and propelled The Flanders Group to number one, as measured by profitability, amongst its peers in the insurance industry.

Growing up on a farm in Baldwinsville, New York, Chris’ family was very poor. He graduated from high school at seventeen and “was very immature,” he said. After attending Onondaga Community College, he took a brief hiatus until he was drafted to fight in Vietnam. This unfortunate occurrence marked the beginning of a series of “blessings” for Chris. His mission was changed at the eleventh hour to being stationed in Germany rather than Danang, Vietnam. “I turned in my jungle fatigues and called all of my family and friends to tell them I was not going to die,” he said. “I get chills when I think about it now.”

While in Germany he tried out for the General’s Football team and made the cut. Nine months of his tenure over seas was spent traveling Europe playing football. He stated, “To this day I have no idea how it happened, it was just luck of the draw.” Chris served for 1 year, 11 months, and 23 days in the forces. “Not that I was keeping count,” he joked. More seriously, “I loved the opportunity to represent my country, but I was thankful to get out,” he said. “It was a very difficult time for me because I was way too much of a free spirit; I couldn’t stand the regiment of giving up my individuality.” This philosophy led him to the culture he has created in The Flanders Group.

After the military, Chris finished his education at SUNY Geneseo obtaining a degree in Management Science. He went on to work for a national insurance company before purchasing his book of clients and starting The Flanders Group. At the onset, it was just Chris and his long time friend and sidekick, Nancy Dehm. She is currently the President and Chief Operating Officer.

What they created was a company focused on meeting organization’s worker’s compensation insurance needs. They leveraged a growing trend in the industry of using specific safety groups to give clients a better price and service with their insurance. The company currently markets to six unique safety groups, boasting over 4,000 clients. Even with the large client base, The Flanders Group culture has kept a personalized experience which is unmatched by most companies in nearly any industry.

The Flanders Group's Symbol: A Rampant Lion


“I decided that I didn’t want a company where I would lose track of my personal relationships with the people,” Chris said. The Flanders Group currently employs the most people they have ever had, twenty eight. Every one of them works in the West Brook Building on Clover Street in Pittsford, New York. While there, Chris can keep in touch with everyone and keep the unique culture flourishing. Chris stated, “I have always wanted to keep the company to a size where I can interact personally with the individuals.”

When discussing the importance of personal relationships to Chris, it is necessary to point out the jukebox that sits amongst a plethora of autographed guitars in the lobby at The Flanders Group's office. This jukebox has a song for each employee (picked by them) for when they have done something outstanding. Chris said, “Give us the smallest excuse and we will play somebody’s song on the jukebox.” The music reverberates through the organization a little louder than people like it. If somebody is on the phone they will say, “If you hear music in the background it is because somebody at the Flanders Group has really done something we’re proud of and I’m sorry if it is confusing our conversation.” That is just one piece of The Flanders Group.

The famous jukebox

Another unique set of operations at the company are the frequent meetings held with every employee. At these functions, everyone has to bring in at least three personal hand-written notes thanking somebody for something. Even the internal operations people bring notes. Chris stated, “Everybody has somebody to thank in their life for making things a little easier.” This approach to relationship management has paid priceless dividends for The Flanders Group and has put them far above and beyond their peers.

The Flanders Group

The hiring process is a tenacious one as the company is structured to grow vertically rather than horizontally. It relies on a philosophy that it is more important to get the most out of each employee, helping them reach their full potential, rather than just hiring and diluting each person’s value for the organization. “I am very big on everybody being a strong link in the chain,” Chris said. “All I can tell you (the employee) is that when you sit in a conference room and you look across from each other, you are sitting across from the best person we could possibly find for that position.”

They truly try to find the best person for the position as well, most poignantly by running a series of tests on the job candidates. A personal favorite and staple in The Flanders Group is the Kolbe test, which depicts the individual's “factory installed equipment,” as Chris calls it. Each employee has the Kolbe graph of their unique abilities posted outside their office so everyone knows what type of individual they are dealing with. Meanwhile, a wall is dedicated to the charts and graphs of each employee in the break room. Chris said, “This helps people get a handle on why they do what they do or why they shouldn’t do certain things.”


The Kolbe results on each employee

Chris offered a few tips from his own company’s practices on what it takes to assemble a world class team. He says you need to have a structured environment where people know whether they are succeeding or not. “Our yearly reviews have no surprises because their individual goals have been set up at a previous meeting,” he reflected. “They know whether they have been able to accomplish what has been set out for them.” At The Flanders Group there are certain behaviors and a level of energy that people need to maintain to be able to work there. This has helped Chris and company take their game to another level.

Speaking of games, it is important to note probably the most mesmerizing thing about The Flanders Group office in Pittsford, New York. It is an incredible holding place for some of the world’s greatest athletes and musician’s signatures. Chris has a Tiger Woods wall, dedicated to the great golfer. He has a Muhammad Ali area with signed memorabilia and a photo of his wife and friends with “the Champ.” In addition, his guitar collection includes a signed Lucille, the guitar of the great B.B. King. His office is no exception, lined with quotes, gifts, and pictures of family, friends, and associates.



Chris & Co. with "The Champ"

One item of particular interest in Chris’ office is a Yoda statue dressed in the proper attire. Next to the statue is a quote of the Jedi Master: “Try not, do or do not. There is no trying.” This quote is a personal favorite of Chris’ because it reflects the importance of making things happen, not simply trying. Another quote which speaks well of the culture Chris has created is by Lou Holtz and hangs in his office, “Do what is right, do the best you can and treat others like you want to be treated. First we will be best, then we will be first.” If The Flanders Group culture could be simplified, it seems that this could be a good representation of it.


Chris's #1 Mentor, Yoda

Next is a personal statement of Chris McVicker’s about his company:

“I am proud that our agency consistently ranks in the top 1% of insurance agencies as measured by profitability nationwide. We have received many local and national awards, but I am most proud of the organization we have built and the services we provide. Our clients will tell you that we not only respond, but that we anticipate their needs. This is accomplished by our comprehensive client relationship management program which insures no client "falls between the cracks".

Our mission at The Flanders Group is to "really think" for our clients and to deliver service in a quick, kind and correct manner providing them with Insurance Peace of Mind.”

Lou Holtz Quote in Chris's Office

While running The Flanders Group is a significant part of Chris’ life, it is just one part of who he is. His “pride and joys” are his three daughters, Alexis, Brittany, and Courtney. They are all gifted athletes and strong women who make their home in New York City. Chris loves to spend time with his daughters at their lake house on Canandaigua Lake. Although, Chris contemplates the future of the home because it is not used as much now that his daughters all live in the city and are pursuing their respective careers with Kolbe test results in hand.

Besides spending time with his daughters, Chris enjoys traveling with his wife to networking conferences, watching the family’s race horse, Grasshoppa, and playing golf. The latter activity does not get as much time unless it is with a customer or for a charity event though.

Chris belongs to and is active in a variety of organizations. A list of these includes: Camp Good Days and Special Times, Geva Theater, Rochester Broadway Theater League (Executive Committee), Nazareth College Entrepreneurial Partnership (Chairman), and SUNY Geneseo’s Jones School of Business Advisory Council (Chairman). These efforts are deeply important to Chris because it is an opportunity for him to give back.

As The Flanders Group prospers under Chris’ tutelage, he is moving more towards an advisory role. He states, “I used to be exclusively working in the business, now it is more exclusively working on the business.” He still gets involved with customers and helps maintain the majority of the relationships with the insurance carriers. Chris generally serves as the point person with those negotiations and helps maintain the culture of the business. This is a constant for Chris, as if he were to completely step away it would be a move away from the culture that is so much a part of who he is.



“I have a lot of freedom,” Chris reflected about his current role. “On a normal basis I am the problem solver and brain-stormer, but now we have a group of people comfortable doing the same thing.” Now he can take a few days off and they will not miss him. “It is a great feeling; but it was a tough transition to not being needed on a day to day basis,” Chris said. “It takes a confidence in the people that you have led to make things happen while you are gone.”

Chris McVicker has created and built up an incomparable insurance company in The Flanders Group. The difference of his company, according to their mission statement, “is in The Flanders Group.” In other words, it is the people and how much they care that sets this company apart. “Providing unexpected value while fulfilling our tenacious desire to be the best,” the mission states. Their motto, “A Pride of Insurance Experts,” comes from the rampant lion which makes up their logo, while their name, The Flanders Group, is derived from Flanders, Belgium, the birthplace of commercial insurance.



Chris has lived and continues to live his life operating on the three twelve’s principle. A first impression is made in the first twelve feet, the first twelve inches, and the first twelve words: Your presence and appearance, your hand shake, and your words, respectively. If one was to meet Chris for the first time, he most certainly would pass the test. He has created a business around this principle and the importance of the people in our lives. Even if Chris takes you out to lunch, you will still probably get a personal note from him thanking you for your time. And remember, “If you hear music in the background…someone has just done something great at The Flanders Group.” That is Chris McVicker.


Ben, Chris, & Joe

P.S. Fresh content at www.normanized.com. Check it out! <<<--- i="i">

Chris McVicker
The Flanders Group
Chairman / CEO
West Brook Building
2850 Clover Street
Pittsford, NY 14534
E-mail: cmcvicker@flandersgroup.com
Office: 585.381.8070 ext. 231


Chris McVicker Bio:
Message from the President:
The Flanders Group Mission Statement:

What The Flanders Group's Clients say:

What The Flanders Group's Business Partners say: